Computer Telephony Integration

Increasingly, workflow and process support applications are being integrated with office telephony to provide quick and powerful access to customer data. The latest generation of Voice over IP (VoIP) telephony systems available from 3Com, Avaya, Cisco and others bring Computer Telephony Integration (CTI) within reach of Small to Medium-sized Enterprises.

CTI encompasses many features, such as automatic display of customer contact and order details with the incoming call. Unified office contact directories, call recording and logging, and email response to unanswered calls are also important features. CTI helps maximise use of resources and minimise operational costs. Importantly the customer experience is improved.
Whatever your requirements, Abelon has the expertise to build a solution tailored to your needs.

Abelon provide a turnkey solution from initial requirements gathering, through to system design and deployment. We can work with your telephone system vendor to select the best features for your current and future needs. We can integrate your existing applications and customer databases with the phone system.

Importantly our software, database and communications engineers can build custom applications, which seamlessly integrate with the phone based operations of your company.

Integration

We can integrate standalone and networked TAPI client applications. We provide TAPI server solutions which integrate with your phone system and have worked with the major VoIP PBX vendors.

We work extensively with Microsoft’s SQLServer and MSDE databases in addition to such Open Source implementations as MySQL and Firebird. We can integrate database access via ODBC, ADO, ADO.NET CORBA or SOAP/XML. We can develop the supporting databases and SQL including the use of stored procedures to accelerate performance.

We develop custom applications for Windows, WinCE and Linux operating systems.